Refund Policy

1. Overview

At PRO STAGING LAB, we are committed to delivering high-quality virtual staging services that meet your expectations. This Refund Policy explains our approach to refunds and our commitment to customer satisfaction. Please read this policy carefully before placing an order.

2. No Refund Policy

2.1 All Sales Are Final

Due to the digital nature of our services and the immediate commencement of work upon order placement and payment confirmation, all sales are final and non-refundable. This policy applies to:

• Virtual staging services
• Photo editing and enhancement services
• 3D rendering services
• All other digital services offered by PRO STAGING LAB

2.2 Rationale

Our no-refund policy exists because:

• Work begins immediately upon order placement and payment
• Our services involve custom digital work that cannot be returned or resold
• Significant time and resources are invested in each project
• Digital files can be copied and retained even after a refund request

3. Our Satisfaction Guarantee

3.1 Unlimited Revisions

Instead of offering refunds, we provide unlimited revisions to ensure you are completely satisfied with the final result. If the delivered work does not meet your expectations, we will work with you to make it right.

3.2 Revision Process

To request revisions:

• Submit your revision request within 30 days of initial delivery
• Provide specific, detailed feedback about what needs to be changed
• Allow 24-48 hours for revision completion
• Review the revised work and request additional changes if needed

3.3 Revision Limitations

Revisions must be within the scope of the original project. Requests that constitute entirely new projects or significant changes to the original specifications may require additional payment.

4. Exceptions to No-Refund Policy

We may issue refunds in the following exceptional circumstances:

4.1 Technical Impossibility

If we determine that your project cannot be completed due to technical limitations, poor image quality, or other factors beyond our control, we will issue a full refund. This determination will be made within 24 hours of order placement.

4.2 Service Failure

If we fail to deliver your completed project within the agreed-upon timeframe and cannot provide a reasonable explanation or alternative delivery date, you may be eligible for a full refund.

4.3 Duplicate Charges

If you are charged multiple times for the same order due to a processing error, we will refund the duplicate charges immediately.

4.4 Unauthorized Charges

If you can demonstrate that a charge was made without your authorization, we will investigate and issue a refund if the claim is verified.

5. Cancellation Policy

5.1 Before Work Begins

If you wish to cancel your order before we begin work on your project (typically within 1 hour of order placement), please contact us immediately. We may be able to cancel the order and issue a full refund if work has not yet commenced.

5.2 After Work Begins

Once work has begun on your project, cancellations are not accepted, and no refunds will be issued. You will receive the completed work as ordered.

6. Chargeback Policy

6.1 Dispute Resolution

Before initiating a chargeback with your credit card company or bank, please contact us directly to resolve any issues. We are committed to working with you to find a satisfactory solution.

6.2 Chargeback Consequences

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension or termination of your account
• Revocation of access to all delivered files and services
• Legal action to recover costs and damages
• Reporting to credit bureaus and fraud prevention services

6.3 Fraudulent Chargebacks

If you initiate a chargeback after receiving and using our services, this constitutes fraud. We will contest all fraudulent chargebacks and may pursue legal action.

7. Quality Assurance

7.1 Our Commitment

Every project undergoes quality control review before delivery to ensure it meets our high standards. We are committed to delivering professional, photo-realistic results.

7.2 Your Responsibility

To ensure the best results, please:

• Provide high-quality images (minimum 2000 pixels on the longest side)
• Include clear instructions and preferences with your order
• Respond promptly to any questions from our team
• Review delivered work carefully and request revisions if needed

8. Refund Processing

8.1 Approved Refunds

In the rare event that a refund is approved under the exceptions listed above:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive email confirmation once the refund is processed
• It may take 5-10 additional business days for the refund to appear in your account, depending on your financial institution

8.2 Partial Refunds

We do not offer partial refunds. If a refund is approved, it will be for the full amount paid for the specific service in question.

9. Contact for Refund Requests

If you believe you qualify for a refund under our exceptions policy, please contact us immediately with:

• Your order number
• Detailed explanation of the issue
• Supporting documentation (if applicable)
• Your preferred resolution

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Legal Compliance

This Refund Policy complies with applicable U.S. federal and state consumer protection laws. If any provision is found to be unenforceable, the remaining provisions will remain in effect.